About us

Johannesburg Water SOC Ltd (JW) is a municipal entity incorporate on 21 November 2000 and commenced business on 1 January 2001 as an independent company, with the City of Johannesburg (CoJ) as its sole shareholder. JW was formed following the iGoli 2002 Transformation Plan, an initiative led by the former Greater Johannesburg Metropolitan Council.

  • Region A:
    Midrand / Ivory Park / Diepsloot / Kya Sand
  • Region B:
    Rosebank / Randburg / Emmarentia / Greenside / Melville / Northcliff
  • Region C:
    Roodepoort / Constantia Kloof / Northgate
  • Region D:
    Doornkop / Dobsonville / Protea Glen / Soweto
  • Region E:
    Alexandra / Wynberg / Sandton / Lombardy East / Houghton
  • Region F:
    Parktown / JHB CBD / Mondeor / City Deep / Bassonia / Glenvista / Meredale
  • Region G:
    Orange Farm / Ennerdale / Lenasia / Finetown

 

Johannesburg Water depots and CoJ regions
Johannesburg Water depots CoJ regions
Midrand A and E
Randburg A, B, C and E
Zandfontein North A, B and E
Zandfontein South B, E and F
Hamburg B and C
Langlaagte B, C and F
Southdale F and G
Klipspruit C, D and F
Avalon D and G
Ennerdale G

Johannesburg Water’s infrastructure assets in support of its business comprise:

  • 127 reservoirs and water towers
  • 10 Network Depots
  • 4 Laboratories
  • 12 288 km of Water Distribution Network
  • 11 710 km of wastewater networks
  • 37 Water Pump Stations
  • 38 Sewer Pump Stations.
  • 11 576km of Sewer Collector Network
  • 6 Wastewater Treatment Works

The entity supplies 1.6 billion litres of potable water per day, procured from Rand Water, through a water distribution network of 12 288 km, 127 reservoirs and water towers, and 37 water pump stations. The company employs 2 716 people and functions within six operating regions, with ten network depots and six wastewater treatment plants.

Wastewater is then collected and reticulated via 11 710 km of wastewater networks and 38 sewer pump stations. Johannesburg Water treats 926 Ml per day of sewage at its six wastewater treatment works (WWTW), which includes two of its biogas-to-energy plants, where methane gas is converted to energy.

Our Vision
  • To be a World-Class African water and sanitation utility.
Our Mission

To provide all the people of Johannesburg with access to quality water and sanitation services by doing the following:

  • Delivering a professional, sustainable, affordable and cost-effective service,
  • Upgrading services in marginalised areas,
  • Creating a customer-focused culture that responds to the needs of citizens, customers and business,
  • Valuing and developing its employees to build a sustainable capacity,
  • Safeguarding public health and safety within the City of Johannesburg (CoJ),
  • Preserving natural resources for future generation,
  • Managing assets and leveraging on technology.
Values
  • We value and promote teamwork,
  • We take accountability for our individual and team performance,
  • We deliver a customer service that we have promised,
  • We ensure that communication with our stakeholders is a priority,
  • We build cost effectiveness in our business activities.

Services we provide
AREA OF SERVICECUSTOMER SERVICE STANDARDS TARGET
Appointments We will make appointments with the customer either before or after 12pm upon request
Metered supplies: faulty meters
If a domestic meter is found to be faulty to have it repaired or replaced within 2 working days of being notified
Metered supplies: installation

If customers request a water meter we endeavour to install it 25 working days of receiving their payment or agreeing the method of payment
Metered supplies: bills / readings

To provide a monthly bill for metered customers and aim to obtain an actual reading to produce an actual bill at least every month, providing we have unrestricted access to the meter
Billing: moving house To take a meter reading on the day a customer is moving property provided 5 working days notice has been given
Interruptions to supply: planned > 4 hours Informing customers at least 7 days before
Interruptions to supply: planned 1-4 hours
Informing customers at least 12 hours before
Interruptions to supply: restoration of supplies after planned work
We will attempt to restore water services by time specified
Interruptions to supply: unplanned (emergencies)We endeavour to respond within 12 hours
Water or sewage flooding
If water or sewage from a JW pipe enters a customer’s home we will respond immediately/ within 2 hours and offer immediate help
Water quality respond to customers
Within 12 hours
Water quality: samplesFirst sample results within 12 hours