23 November 2020 – Johannesburg Water launches major sewer unblocking project in Greater Ivory Park 

23 November 2020 – Johannesburg Water launches major sewer unblocking project in Greater Ivory Park 

Media Statement 
23 November 2020 
Johannesburg Water launches major sewer unblocking project in Greater Ivory Park 

Johannesburg Water Midrand depot has been busy at work targeting twelve hot spot extensions In Greater Ivory Park from November till the end of December 2020, clearing 3055 sewer blockages in over 34 kilometres.

Sewer blockages are increasing in the area as a whole and are getting more difficult to resolve and the old methodology of a Sewer Team with rods is not giving the intended results in the area anymore, even though the blockage might be resolved it would normally block again within 24 hours.  This is largely due to the large amount of “debris” in the system which settles in the line thereby causing repeat blockages.

When clearing blockages, teams usually find material such as sand, rags, sanitary towels, clothing, rocks and at times foetuses of aborted babies and these foreign objects are not what a sewer line is intended to convey.

The illegal connections to the system, encroachment of uncontrolled buildings and shacks into the servitudes, large numbers of backyard dwellings, with many existing dwellings having more than ten backyard rooms. This leads to overuse of the system and insufficient capacity.

Part of the implementation plan of this project is to perform repairs on these identified Hotspots which will reduce recurring sewer blockages. They identified twelve hotspot extensions within greater Ivory Park include Kaalfontein Ext 1, 4, 5, 23 and Ivory Park ext 2, 5, 6, 8, 9, 12, 13 and Rabie Ridge ext 5.

Residents are urged to look after the infrastructure and report all service failures, more importantly, use the sewer lines for its intended purpose which is to transport waste.

Ends

For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

A technical glitch with the vending system

A technical glitch with the vending system

Water Interruptions

 

 

Media Statement  
16 November 2020
 

A technical glitch with the vending system

Johannesburg Water delivers water and sanitation services to over 5million residents in the seven regions of the City of Johannesburg.

The Entity provides free 6 kilolitres to prepaid and post-paid customers monthly. Post-paid customers’ free 6 kilolitres are credited on their monthly bills and prepaid customers receive their free 6 kilolitres when they buy their first water credit for the month.

It has come to Johannesburg Water’s attention some prepaid customers did not receive the 6kl free water in November 2020 due to a technical problem in the vending system.

This issue has been escalated to the Vending Support Technical team, who are investigating the issue to find a resolution as soon as possible.

Johannesburg Water is committed to resolving this issue with urgency and will advise customers once the issue is resolved. All residents are urged to use water sparingly and remember the City is still under level 1 water restrictions.

ENDS
For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

Cleaning of Berea Reservoir

Cleaning of Berea Reservoir

12 November 2020 
Media Statement 
Cleaning of Berea Reservoir

Johannesburg Water would like to inform residents of Berea, Hillbrow, and surrounding areas that our teams will be cleaning the Berea Reservoir from 16 -27 November 2020.

The cleaning process will include replacing the Scour valve as well as the ladders. Customers that are getting a feed from the reservoir are advised that this is routine maintenance and  Johannesburg Water is anticipating a minimum impact on supply of services in the area as the reservoir is currently on bypass since  4  November 2020 and there have been no complaints of poor pressure or no water to date.

The Entity has contingency plans in place in terms of water tanks to supply water tanks in case of emergency. Residents are also reminded that the City is still under level 1 water restrictions and we urge all to use water sparingly.

Johannesburg Water will keep customers informed on the process via our social media pages.

Ends
For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

Water shortages in Ferndale – 11 November 2020

Water shortages in Ferndale – 11 November 2020

11 November 2020

Media Statement 

#Water shortages in Ferndale

On Sunday, 8th November 2020, there was a major burst pipe in Pine street, Ferndale affecting water supply in the area. The burst pipe was repaired and restoration of water commenced early Monday morning.  Another burst pipe occurred in Pretoria street in the Randburg CBD on Monday 9 November 2020 and was repaired by the end of the day. After the water was restored on Monday Johannesburg Water received reports of no water in a couple of streets and currently, the team is onsite investigating and exploring all possibilities of the cause of no water.

The team has traced all the operated valves from Monday and all the zone valves within the system and they are operating as normal. We have now gone back to the  Kensington B reservoir, where we know there is water and Operate the outlet valve (slowly) and see how the system reacts. We would then do fault finding (process of elimination) along the bulk supply line (600mm diameter) with each connection, valve and fire hydrant.

There are currently 5 water tanks placed in the area: Pine x2, Long x1, Basil x1 and St James x1.

We are placing additional tanks: Pine x1, Long x1, West x1 and Dover x2. In total we will have 10 tanks in the affected area.

There is currently no estimated time of restoration.

We apologise for the inconvenience caused and residents can follow updates from our social media pages.

Ends   

For media inquiries:

Isaac Dhludhlu

Manager: Communications and Marketing

Tel: 011 688 1577  

Email: Isaac.dhludhlu@jwater.co.za

Water shortages in Ferndale – 11 November 2020

Hursthill reservoir technical challenges

02 November 2020
Media Statement
Hursthill reservoir technical challenges

Johannesburg Water Hursthill Reservoir is still battling to fully recover from the power failure that affected our bulk supplier Rand Water which impacted many areas in the South to a point of low pressure to no water in certain areas.
The entity is working around the clock to address the issue and our teams are on the ground checking the bulk mainline valves to see if the valves are functioning as intended. We can now confirm that there is water going into the reservoir at this moment though the water is not sufficient to feed all the affected areas supplied by this Reservoir.
At the moment only the areas such as Auckland Park, Sophiatown, Coronationville and neighbouring suburbs are affected and water tankers have been placed in the areas as an alternative water supply and we are ensuring that the hospitals in the area have sufficient water supply during this period.

Tanks have been placed on the following points:

1. Alwayn RD & babiana Street
2. Commando & main RD Revelea
3. Jukskei Drive & Wilhemina Hokins
4. Japura village cnr of Erythrin for Senior Citizen-Riverlea
5. Crown Informal Settlement
6. At BP Cnr Gordon Road & bergbron
7. Bergbron & Whiteridge
8. Brixton Policetaion( Cnr High & Mercury)
9. Crosby Clinic
10. Rahima Moosa Hospital
11. Slovo Park Informal Settlement(coronationville)
12. Kathrada Informal Settlement(Newclare)
13. Edward Street(Sophiatown)
14. No 46 Wilma Street(Montclare)
15. Riverlea Recreation Centre
16. Quellerina and Florida Glen truck will roam around in the area
17. Sophiatown Clinic and Fire Station Truck will roam around in the area
18. Hellen Joseph Hospital water tanker is there to pump water to the hospital’s tank

The entity apologises for the inconvenience this has been caused over the last few days and we would like to assure the residents that we are treating this matter with the urgency that it deserves and we will not rest until it’s resolved. There is no estimated time of completion now and we will provide updates on our social media pages throughout the day.

Ends
Media enquiries:
Isaac Dhludhlu
Communications Manager
011 688 1577
Isaac.Dhludhlu@jwater.co.za

Fake General Worker and Driver Positions

Fake General Worker and Driver Positions

28 October 2020 
Media Statement 
Fake General Worker and Driver Positions

 

Johannesburg Water warns the public about a scammer offering job seekers fake General Worker and Driver positions from the entity.
The scammer, claiming to be from Johannesburg Water, invites job seekers to an interview telephonically for General Worker and Driver positions and will request the job seekers to pay for the interview.

Please note that these job offers are fake. Johannesburg Water currently only invites job applicants to interviews via SMS. The Entity will not request to be called back by job applicants, particularly on a mobile phone nor request payment for interviews.

Members of the public are asked to please check authenticity of job offers via our website or by calling our office line on 011 688 1400.

Anyone with information in this regard is hereby advised to contact our Tip-Offs Anonymous on 0800 002 587 immediately.

ENDS
For media inquiries:
Eleanor Mavimbela
Acting Manager: Communications and Marketing

Tel: 011 688 6672

Email: Eleanor.mavimbela@jwater.co.za