23 November 2020 – Johannesburg Water launches major sewer unblocking project in Greater Ivory Park 

23 November 2020 – Johannesburg Water launches major sewer unblocking project in Greater Ivory Park 

Media Statement 
23 November 2020 
Johannesburg Water launches major sewer unblocking project in Greater Ivory Park 

Johannesburg Water Midrand depot has been busy at work targeting twelve hot spot extensions In Greater Ivory Park from November till the end of December 2020, clearing 3055 sewer blockages in over 34 kilometres.

Sewer blockages are increasing in the area as a whole and are getting more difficult to resolve and the old methodology of a Sewer Team with rods is not giving the intended results in the area anymore, even though the blockage might be resolved it would normally block again within 24 hours.  This is largely due to the large amount of “debris” in the system which settles in the line thereby causing repeat blockages.

When clearing blockages, teams usually find material such as sand, rags, sanitary towels, clothing, rocks and at times foetuses of aborted babies and these foreign objects are not what a sewer line is intended to convey.

The illegal connections to the system, encroachment of uncontrolled buildings and shacks into the servitudes, large numbers of backyard dwellings, with many existing dwellings having more than ten backyard rooms. This leads to overuse of the system and insufficient capacity.

Part of the implementation plan of this project is to perform repairs on these identified Hotspots which will reduce recurring sewer blockages. They identified twelve hotspot extensions within greater Ivory Park include Kaalfontein Ext 1, 4, 5, 23 and Ivory Park ext 2, 5, 6, 8, 9, 12, 13 and Rabie Ridge ext 5.

Residents are urged to look after the infrastructure and report all service failures, more importantly, use the sewer lines for its intended purpose which is to transport waste.

Ends

For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

A technical glitch with the vending system

A technical glitch with the vending system

Water Interruptions

 

 

Media Statement  
16 November 2020
 

A technical glitch with the vending system

Johannesburg Water delivers water and sanitation services to over 5million residents in the seven regions of the City of Johannesburg.

The Entity provides free 6 kilolitres to prepaid and post-paid customers monthly. Post-paid customers’ free 6 kilolitres are credited on their monthly bills and prepaid customers receive their free 6 kilolitres when they buy their first water credit for the month.

It has come to Johannesburg Water’s attention some prepaid customers did not receive the 6kl free water in November 2020 due to a technical problem in the vending system.

This issue has been escalated to the Vending Support Technical team, who are investigating the issue to find a resolution as soon as possible.

Johannesburg Water is committed to resolving this issue with urgency and will advise customers once the issue is resolved. All residents are urged to use water sparingly and remember the City is still under level 1 water restrictions.

ENDS
For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

Cleaning of Berea Reservoir

Cleaning of Berea Reservoir

12 November 2020 
Media Statement 
Cleaning of Berea Reservoir

Johannesburg Water would like to inform residents of Berea, Hillbrow, and surrounding areas that our teams will be cleaning the Berea Reservoir from 16 -27 November 2020.

The cleaning process will include replacing the Scour valve as well as the ladders. Customers that are getting a feed from the reservoir are advised that this is routine maintenance and  Johannesburg Water is anticipating a minimum impact on supply of services in the area as the reservoir is currently on bypass since  4  November 2020 and there have been no complaints of poor pressure or no water to date.

The Entity has contingency plans in place in terms of water tanks to supply water tanks in case of emergency. Residents are also reminded that the City is still under level 1 water restrictions and we urge all to use water sparingly.

Johannesburg Water will keep customers informed on the process via our social media pages.

Ends
For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

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Drought Interventions

Drought Interventions

Drought Interventions