Website Usage  Privacy Policy

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Johannesburg Water Privacy Policy Statement

This website usage privacy policy (privacy policy) will help you understand how Johannesburg Water SOC Ltd uses and protect the data you provide to us when you visit and use https://www.johannesburgwater.co.za.

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise that you frequently visit this page for updated/changes to our policy.

What user data we Collect
  • Customer IP Address
  • GPS Location
  • Visitor activity on the website
  • Customer Contact Details
  • Customer Address
  • Customer Geographical Location
Why we collect your data

We collect your data on the “notify me” page for the following reasons:

  • To keep you informed of our services
  • To keep you updated on service disruptions in the area you reside in
  • To keep you updated on planned service disruptions in the area you reside in

We also collect your data for the following reasons:

  • To better understand your needs
  • To provide you with information we think you will find interesting
  • To customize our website according to your online behavior and personal preferences.

*The data collected is for statistical analysis and will be completely removed from our system once the data has been analyzed.

Safeguarding and Securing the data
Johannesburg Water SOC Ltd is committed to securing your data and keeping it confidential. Johannesburg Water SOC Ltd has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
Our cookie policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behaviour (analyse web traffic, web pages you spend the most time on)

*Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

Links to other websites
Our website contains links that leads to other websites. If you click on these links, Johannesburg Water SOC Ltd should not be held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy, it is your responsibility to read the privacy policy statement of the website you go to from our website.
Restricting the collection of your personal data

Should you at any point wish to restrict the use and collection of your personal data, you can achieve this by doing the following:

  • When filling out the forms on the website, make sure to check if there is a box which you can leave unchecked if you don’t want to disclose your personal information.
  • If you have already agreed to share your information with us, feel free to contact us via email customer@jwater.co.za ,and we will be more than happy to change this for you

Johannesburg Water SOC Ltd will not lease, lease or distribute your personal information to any third party unless we have your permission